Privacy

Privacy Policy

Our commitment to your privacy

We respect your right to privacy and your right to view and update the personal information we hold about you. We are committed to protecting your privacy when you visit our site or contact us in any way. We will only deal with your personal information in accordance with the Privacy Act 2020 and this privacy policy.


Our policy covers all information stored and collected through our website and through our apps on Google Play Store and Apples App Store.

Your personal information

If you access any of our services we will collect some or all of the following personal information:
  • Your current location for the purpose of an emergency or for responding to emergencies. (i.e. only your current location and not historical locations)
  • Your name and contact details
  • When and where you declared an emergency

    • Collectively, this is known as your “personal information".


    Note: We do not store full credit card details. These are captured directly by a Payment Card Industry Data Security Standard compliant payment provider who will only deal with your personal information in accordance with the Privacy Act and this privacy policy.

    Using your personal information

    We use your personal information to:
  • Connect you with your neighbours when you are in an emergency
  • Tell you about our new products, services or updates to our software


    • Disclosing your personal information

    We will not sell or rent your personal information to any third party.
    We do not authorise third parties to use or disclose your personal information except for the purpose of providing the service we request from them, such as google maps, or our SMS/TXT Carrier. We require any third parties to have protective privacy polciies..

    Contacting you

    We may contact you to:
  • Clarify details about your membership or digital access.
    • Respond to any enquiries you make.
  • Provide any information necessary for the operation and security of our site.
  • Ask you to participate in surveys about an alarm you activated.
  • Advise you of software enhancements of the app and how to use them.
  • If you have activated an emergency beacon.


    • If you are a member we may also contact you to advise of changes to our terms and conditions, services or new products or promotions.

    Links to other websites

    Our websites provide links to other websites when we consider you may be interested in the contents of those sites. We do not endorse any third party sites or their content and we have no control over the conduct of the companies or organisations operating those sites. Before you disclose any personal information to another site, we advise you to check its terms and conditions, including its privacy and security policies.